BOOKING TERMS & CONDITIONS
General Booking Terms
When reserving a table or area, you will be given a start and end time. If you wish to stay longer than your given time, please get in contact with us (subject to availability).
Our allergens lists are available via our menus page or upon request. Please advise your server of any allergies, dietary requirements or special requests.
Do I have to reserve a table?
We do reserve a few tables each day for walk-ins, however during busy times we recommend booking in advance.
What if we are running late?
We understand that plans don’t always go swimmingly. There is no need to get in contact, we will always be happy to hold your table for up to 20 minutes from your booking time (please note that this may be taken off your booking turn time). Unfortunately, after 20 minutes, we cannot guarantee your booking and may need to release your table.
How do I make changes to my booking?
For most bookings, you can edit yourself via your confirmation email 48 hours before your booking. This includes changing the number of guests or the booking date and time. This will automatically check for availability and reschedule your booking. If you are unable to or are having difficulties amending your booking, please get in contact with us directly.
How do I Cancel?
Please let us know by phone or reply to your booking confirmation email at least 24 hours in advance. This will cancel your booking and you will not be charged. Any cancellations made within 24 hours are subject to a cancellation fee (the pre-authorisation amount or deposit is applicable).
What if we have made a deposit or have given a pre-authorisation?
If cancelled within 48 hours, your card will not be charged. For most bookings, unless otherwise stated, we can refund a deposit if your booking is cancelled within 48 hours (please check the policy in your booking confirmation). Where possible, we may be able to move your booking to another date (subject to availability). Please get in contact as soon as you can.
For some booking types, a deposit may be required. Before your booking enquiry is confirmed, details of the required deposit, as well as cancellation or amendment policy, will be sent to you.
When you make a booking for over 12 people, we will ask for a £5 per person deposit to secure your reservation. In order to confirm your booking, you must complete the payment authorisation. Following this, you will be sent an email of confirmation. You can redeem this deposit against the total value of your bill at the time of your reservation or request for it to be refunded back onto your card.
If you do not authorise payment after 48hrs of your bookings, your booking will be cancelled, and you will have to place a new booking.
Please either reply to the confirmation email you have received from us, or contact the restaurant directly if you need to make a change to your booking.
Cancellations & no shows
Please let us know by phone or reply to your booking confirmation email at least 48 hours in advance if you would like to cancel your booking. This will cancel your booking and you will not be charged. If you do not cancel your booking and you do not come to the restaurant at the reserved time, you will be deemed a “no-show” and we reserve the right to retain your deposit of £5 per person in your booking.
If you are running late, we will hold your table for 20 minutes, at which point we will deem you as a “no-show” and charge your payment card and retain your deposit of £5 per person.