BOOKING TERMS & CONDITIONS
General booking terms
When reserving a table or area, you will be given a start and end time. If you wish to stay longer than your given time, please get in contact with us (subject to availability).
Our allergens lists are available via our menus page or upon request. Please advise your server of any allergies, dietary requirements or special requests.
For groups of 10 or more a discretionary charge of 12.5% will be applied to your final bill.
Do I have to reserve a table?
We do reserve a few tables each day for walk-ins, however during busy times we recommend booking in advance.
Do you take deposits for a group bookings?
Any bookings of 10 or more require a card authentication. In order to confirm your booking, you must complete the payment authorisation. Following this, you will be sent an email of confirmation. If you fail to turn up or cancel within 1 hour of the booking time a payment of £50 will be taken from the card authenticated.
When you make a booking for over 20 people, we will ask for a £5 per person deposit to secure your reservation. In order to confirm your booking, you must complete the payment authorisation. Following this, you will be sent an email of confirmation. You can redeem this deposit against the total value of your bill at the time of your reservation or request for it to be refunded back onto your card.
When do I need to pay the deposit by?
If you do not authorise payment after 48hrs of your bookings, your booking will be cancelled, and you will have to place a new booking.
What if we are running late?
We understand that plans don’t always go swimmingly. There is no need to get in contact, we will always be happy to hold your table for up to 20 minutes from your booking time (please note that this may be taken off your booking turn time). Unfortunately, after 20 minutes, we cannot guarantee your booking and may need to release your table. If you are running late and have paid a deposit, we will deem you as a “no-show” and charge your payment card and retain your deposit of £5 per person.
I’d like to hire the whole venue, what will I need to pay?
When booking the entire venue for the event, we’ll require a deposit equivalent to 50% of the required minimum spend to secure your booking. You’ll need to complete the payment authorisation. Following this, you’ll be sent an email confirmation. The remaining 50% of your minimum spend is required to be paid 7 days prior to your event date. Your deposit can be redeemed against the total value of your bill at the time of your event, or request for it to be refunded back to your card, if the final bill is paid using a different method.
CANCELLATION POLICY
How do I make changes to my booking?
For most bookings, you can edit yourself via your confirmation email 48 hours before your booking. This includes changing the number of guests or the booking date and time. This will automatically check for availability and reschedule your booking. If you are unable to or are having difficulties amending your booking, please get in contact with us directly.
How do I cancel?
Please let us know by phone or reply to your booking confirmation email at least 48 hours in advance. This will cancel your booking and you will not be charged. Any cancellations made within 48 hours are subject to a cancellation fee (the pre-authorisation amount or deposit is applicable).
What if we have paid a deposit or have given a pre-authorisation for a group booking?
Please let us know by phone or reply to your booking confirmation email at least 48 hours in advance if you would like to cancel your booking. This will cancel your booking and you will not be charged. If you do not cancel your booking and you do not come to the restaurant at the reserved time, you will be deemed a “no-show” and we reserve the right to retain your deposit of £5 per person in your booking.
Can I cancel if I have booked the whole venue for a party?
Please let us know by phone and by email if you would like to cancel your booking. If your booking is cancelled 14 days or longer before your event date, a full refund of your deposit will be issued. If your booking is cancelled within 13 to 8 days prior to your event date, you will be entitled to a 50% refund of your deposit. Cancellations made with 7 days-notice or less will not be entitled to a refund.
CHRISTMAS BOOKINGS
Bookings
When you make a booking for over 20 people, we will ask for a £5 per person deposit to secure your reservation. In order to confirm your booking, you must complete the payment authorisation. Following this, you will be sent an email of confirmation. You can redeem this deposit against the total value of your bill at the time of your reservation or request for it to be refunded back onto your card.
Confirmation
If you do not authorise payment after 48hrs of your bookings, your booking will be cancelled, and you will have to place a new booking.
Amendments
Please either reply to the confirmation email you have received from us, or contact the venue events manager directly if you need to make a change to your booking.
Cancellations & no shows
Please let us know by phone or reply to your booking confirmation email at least 48 hours in advance if you would like to cancel your booking. This will cancel your booking and you will not be charged. If you do not cancel your booking and you do not come to the restaurant at the reserved time, you will be deemed a “no-show” and we reserve the right to retain your deposit of £5 per person in your booking.
If you are running late, we will hold your table for 20 minutes, at which point we will deem you as a “no-show” and charge your payment card and retain your deposit of £5 per person.
SPORTS TABLE BOOKINGS
Bookings
Only ‘sports table’ booking types will guarantee a view of a TV screen. We cannot guarantee a view of the screen for any other booking type. To ensure the best possible experience and to ensure we are showing the right game, please let us know which sporting match you are coming for.