Booking Policy

BOOKING TERMS & CONDITIONS

Following the recent government guidelines, we have updated our bookings policy. Please read carefully before making a reservation.

All members of a party will be required to check in using Track and Trace, not just the lead booker.

Please bring a face mask with you which you will need to wear when you are not seated.

Social distancing remains in effect. All guests inside must be seated at a table and must not mix with other groups.

General Booking Terms

When reserving a table or area, you will be given a start and end time. If you wish to stay longer than your given time, please get in contact with us (subject to availability).

Our allergens lists are available via our menus page or upon request. Please advise your server of any allergies, dietary requirements or special requests.

Do I have to reserve a table?

Due to government guidelines, spaces are limited, all parties inside must be seated at a table and must not mix with other groups. Therefore, to manage capacities, we strongly advise booking a table to secure your space.

What if we are running late?

We understand that plans don’t always go swimmingly. There is no need to get in contact, we will always be happy to hold your table for up to 20 minutes from your booking time (please note that this may be taken off your booking turn time). Unfortunately, after 20 minutes, we cannot guarantee your booking and may need to release your table.

 

CANCELLATION POLICY

How do I make changes to my booking?

For most bookings, you can edit yourself via your confirmation email 48 hours before your booking. This includes changing the number of guests or the booking date and time. This will automatically check for availability and reschedule your booking. If you are unable to or are having difficulties amending your booking, please get in contact with us directly.

How do I Cancel?

Please let us know by phone or reply to your booking confirmation email at least 24 hours in advance. This will cancel your booking and you will not be charged. Any cancellations made within 24 hours are subject to a cancellation fee (the pre-authorisation amount or deposit is applicable).

What if we have made a deposit or have given a pre-authorisation?

If cancelled within 48 hours, your card will not be charged. For most bookings, unless otherwise stated, we can refund a deposit if your booking is cancelled within 48 hours (please check the policy in your booking confirmation). Where possible, we may be able to move your booking to another date (subject to availability). Please get in contact as soon as you can.

Deposits
For some booking types, a deposit may be required. Before your booking enquiry is confirmed, details of the required deposit, as well as cancellation or amendment policy, will be sent to you.